WHAT KIND OF PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT, AND WHO IS COLLECTING IT?
sweetFrog® only gathers personal information when voluntarily submitted by you. If you request information from sweetFrog® or wish to share an experience you had at one of our franchise stores, we'll ask for personal information such as your name, address, and email address, as well as store address and any other information you may wish to share, so we can best respond to your comments. This information will help us to better customize the services at sweetFrog®. Additionally, if you contact sweetFrog®, we may keep a record of that correspondence.
When you access certain areas of the sweetfrog.com website, we may ask you for your registration or log-in information. Such information can include your name, e-mail address, residence or billing addresses and/or credit card information (to hold a reservation or for online purchases).
sweetFrog® may also collect certain aggregate information about you and your use of our website whenever you visit, such as various forms of "click stream" information including URLs or domains, site traffic statistics and origination information, page views, impressions, and operating system and browser types. In addition, sweetFrog® servers automatically log your IP address when you request pages on our website. This aggregate information generally will not personally identify you or be correlated to you individually for external purposes. sweetFrog® may collect, compile, store, publish, promote, report, sell, or otherwise disclose or use any and all of the aggregate information; provided that such information does not personally identify you.
HOW DO WE USE THE INFORMATION WE GET, AND WITH WHOM MAY IT BE SHARED?
sweetFrog® collects information in order to provide our users with personalized and customized service. We will often use the information we collect to notify you of important functionality changes to the sweetfrog.com website, new services, special offers or contests that we think you may be interested in. sweetFrog® researches our user demographics and interests based upon the information that you provide. We do this to better customize your experience and we may share this research with our partners.
Contests and promotions may be sponsored by companies other than sweetFrog® or may be co-sponsored by sweetFrog® and one of our partners. Our promotions and contests may often request additional information from participants. Some of the data collected may be shared with that partner or sponsor. When you participate in a contest or promotion or request information, you give sweetFrog® permission to transfer your information to the sponsor so that they may answer your request. If you would rather not receive such information or have such information shared, please contact us at firstname.lastname@example.org. If you have more than one sweetFrog® account, make sure you change your preferences for each account or e-mail name you have with us.
Companies may be engaged by sweetFrog® to perform a variety of functions, such as assisting with promotions or providing technical services for our websites. These companies may have access to personal information, if needed, to perform such functions. However, these companies are only authorized to use such personal information for the purpose of performing such functions and improving services.
Further, the information collected through our website is considered a trade secret of sweetFrog®. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale of our company, our assets or a portion of our assets to a third party.
Our website provides users the opportunity to choose how information you provide to us can be used by sweetFrog®. If you are getting promotional e-mail from us and would like to be removed from our list, simply click the link at the bottom of any e-mail you receive to unsubscribe. You can opt into or out of emails from us by logging into your account and updating your preferences.
HOW DOES SWEETFROG® PROTECT YOUR INFORMATION?
When you submit any files, information, or access your account, sweetFrog® uses a secure server. The secure server software (SSL) encrypts all of the information that you provide before it is sent to us. Additionally, we take commercially reasonable measures to prevent unauthorized access to your data.
Your sweetFrog® account is password-protected so that only you have access to this personal information. We recommend that you do not divulge your password to anyone. sweetFrog® will never ask you for your password in an unsolicited phone call or in an unsolicited e-mail.
Unfortunately, no data transmission can ever be 100% secure. While we try to protect your personal information, we cannot insure or warrant the security of the personal information that you transmit. You transmit such information at your own risk.
HOW DO WE ADDRESS THE PRIVACY OF CHILDREN?
sweetFrog® is committed to protecting the privacy of children who visit our website. For this reason, sweetFrog® does not collect personal information from children under 13. Children 12 years old and younger may visit the sweetFrog® website under the supervision of a parent or guardian without disclosing any personally identifiable information. Our subsidiaries and affiliates may need to access and use your child's personal information in order to respond to a service request, prevent fraud, or assist us in the management and improvement of our website. We encourage parents of children under 13 to regularly check and monitor their children's use of e-mail and other activities online.
WHEN DO WE MAKE CHANGES TO OUR PRIVACY STATEMENT?
DOES SWEETFROG® ALLOW CUSTOMERS TO UPDATE OR CHANGE THEIR PERSONALLY IDENTIFIABLE INFORMATION?
Users of the sweetfrog.com website may, at any time, review the personally identifiable information they have provided about themselves (and their family members) and make changes to that information. Users can also request that their account be closed. Furthermore, users can request that sweetFrog® delete all account information from our databases by writing to email@example.com provided that sweetFrog® may retain a copy of such information for business archive purposes.
Additional Information for California Residents
This section was last updated: November 1, 2021
Personal Information Collected Within the Past 12 Months
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with particular California consumers, households, or devices (“Personal Information”). Our collection and handling of personal information varies with our relationship and interactions with You. For example, we may collect different categories of personal information from customers, potential customers, employees, employee applicants, other workforce members, and potential franchisees.
Name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, or other similar identifiers.
|(2) Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))||
Name, address, telephone number, credit card number, and debit card number.
Some personal information included in this category may overlap with other categories.
|(3) Characteristics of protected classifications under California or federal law||
Age, sex, and veteran or military status
|(4) Commercial information||
Products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
|(5) Internet or other network activity information||
Browsing history, search history, and information regarding a consumer’s interaction with an internet website, application, or advertisement.
|(6) Geolocation data||
Physical location of a website user.
|(7) Inferences from other categories of personal information||
Profiles reflecting a consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Sources of Personal Information
We collected the personal information identified in the categories above from the following sources:
- Directly from you. For example, from information you provide in the course of obtaining products or services from us, from information provided in employment applications, or in from information on franchise applications or forms.
- Our business vendors.
Use of Personal Information
We may use the personal information that we collect for the following business purposes:
- To provide or fulfill the reason for which you provided the personal information. For example, we may use such information to add you to our rewards program, to create and secure your account with us, or to process and complete online purchases and transactions.
- To correspond with you. For example, if you request information or wish to share an experience that you had at one of our stores, we may ask for your name, address, and email address, so that we can best respond to your comments.
- To improve or customize our services and products
- For marketing and advertising purposes.
- To evaluate and process inquiries from interested potential franchisees.
- To detect fraud and prevent loss.
- To provide you with information about our products and services through periodic emails or text messages.
- To respond to requests from law enforcement or court order as required by applicable or governmental regulations.
- To evaluate your application and eligibility for employment.
- To manage your compensation and benefits.
- To manage your development, performance, and conduct.
- To protect us against illegal activity and other misconduct.
- To comply with our legal obligations.
- As described to you when collecting your personal information or as otherwise set forth in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our [Website users/consumers] is among the assets transferred.
- Other business purposes allowed by the CCPA.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes from those listed above without providing you notice.
Our use of your personal information may vary depending on whether you are a customer, potential customer, employee, employee applicant, or potential franchisee.
Personal Information That We Disclose
In certain circumstances, we may share your personal information with third parties for our business purposes. We have contracts with these third parties (our “Service Providers”) that require them to comply with the CCPA and also keep your personal information confidential and not used, shared, or sold for other unrelated purposes.
In the past 12 months, we have shared the following categories of personal information:
- Category (1): Identifiers
- Category (2): Personal information categories in the California Customer Records statute
- Category (3): Characteristics of protected classifications under California or federal law
- Category (4): Commercial information
- Category (5): Internet or other network activity information
- Category (6): Geolocation data
- Category (7): Inferences from other categories of personal
- Category (8): Professional or employment-related information
We have shared information from these categories with our data analytics providers and business vendors for marketing and advertising purposes.
At this time, we do not sell the personal information of any California resident, nor do we anticipate doing so in the future. In the preceding twelve (12) months, we have not sold the personal information of any California resident.
Minors Under 16 Years of Age
We do not sell personal information, which includes the personal information of minors under the age of 16.
Your Rights Under the CCPA
In general, if you are a California resident you have the following rights under the CCPA:
- Right to Know: With respect to personal information we have collected about you in the prior 12 months, subject to certain exceptions and up to twice per twelve (12)-month period, you have the right to require us to tell you (the “Right to Know”):
- Categories of personal information we collected about you
- Categories of sources of personal information we collected about you
- Whether we sold personal information about you
- Business or commercial purposes for which we collected or sold personal information about you
- Whether we disclosed personal information about you
- Categories of personal information about you that we disclosed for a business purpose
- Categories of third parties with whom we shared personal information about you
- Specific pieces of personal information collected about you
- Right to Delete: You have the right to request that we delete any of your personal information that we collected and retained, subject to certain exceptions (the “Right to Delete”). We may deny your deletion request if retaining the personal information is necessary for us or our Service Provider(s) to:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
We will delete or deidentify personal information not subject to one of these exceptions from our records and will direct our Service Providers to take similar action.
- Right to Opt-Out: You have the right to opt-out of the sale of your personal information. At this time we do not sell, and we do not anticipate selling in the future, any consumer’s personal information.
- Right to Non-Discrimination: You have to right to not be discriminated against for exercising your rights under the CCPA. Unless permitted by the CCPA, we will not, as a result of you exercising your rights under the CCPA:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services.
- Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
However, the CCPA allows us to offer certain financial incentives for providing us with your personal information that can result in different prices or rates for our goods or services. Any financial incentive we offer will reasonably relate to your personal information’s value. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time. However, if you choose to opt-out, do not provide certain necessary personal information, or request that we delete this personal information, we will not be able to administer the program and provide you with the financial incentive.
The financial incentives we may provide to consumers are discount coupon codes or other price reductions, periodic promotional discounts and offers, and giveaways. These incentives involve the consumer providing personal information from Categories (A)-(D), (F), and (K) listed above.
The financial incentive, price, or service difference is equal to the value provided to us by the personal information.
Exercising Your Rights to Know or Delete
You may submit requests on your own behalf or have your legally authorized agent do so for you. If you would like to submit a Request to Know or a Request to Delete, you or your legally authorized agent may submit a request by:
- Emailing us at firstname.lastname@example.org or
- Calling us Toll-Free at 866-452-4252
When you submit your request, you must provide us with enough detail so that we can verify you are the person about whom we collected personal information (or that you are a legally authorized representative), and also understand, evaluate, and respond to your request. At a minimum, we need the following information:
- What you are requesting: You must describe your request with sufficient detail that allows us to understand, evaluate, and respond to it. For example, if you are submitting a request to know, you must let us know whether you are requesting to know categories or specific pieces of personal information.
- Who you are: You must let us know who you are, and whether you are a California resident submitting the request on your own behalf or whether you are an authorized agent submitting the request for a California resident. Specific requirements for authorized agents are detailed under “How We Verify Requests” below. We will only use personal information provided in the request to verify your identity or your authority to make the request on behalf of a California resident.
- Information regarding the California resident for whom the request is made: You must provide us enough identifying information so that we can begin processing the request. We may need further information to verify the request, as detailed under “How We Verify Requests” below.
How We Verify Requests
We will confirm receipt of your request within ten (10) business days. If you do not receive confirmation of your request with the 10-day timeframe, please contact us at the email address or toll-free number provided above.
When you submit a request, we will take steps to verify your identity and the request by matching the information you provide with the information we have in our records. We may send an email to the email address that we have in our records asking you to verify that you made the request. We may also require additional information from you that is necessary to verify and respond to your request and you must provide us with all information that we request. You can provide us this information either through our toll-free telephone number or the email address provided above. We work to respond to a verifiable consumer request within forty-five (45) days of receiving it. If we require more time (up to ninety (90) days in total), we will inform you of the reason and the extension period in writing. If we verify your Request to Know, we will provide you a report detailing the categories or specific pieces of personal information that we have collected about you. If we verify your Request to Delete, we will delete, and instruct our Service Providers to delete, any personal information we have collected about you, subject to the exceptions provided for in the CCPA. We will inform you if we cannot verify your request. If we cannot verify your request, the CCPA prohibits us from deleting or providing you any information regarding what personal information we may have collected.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded and as permitted under the CCPA. If we determine that the request warrants a fee that is permitted under the CCPA, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We accept requests from authorized agents of California residents. If you are an authorized agent, we may require additional information and documentation, such as a valid power of attorney or written and signed authorization from the consumer. We may also require a valid email address for the consumer so that we can directly confirm the request and your authorization. In addition to submitting a Request to Delete, you may also opt out of most third-party cookies, pixels, or tags that may be on our website by adjusting the settings in your browser (i.e., disabling cookies). However, your settings are browser and device specific, so you may need to check your settings if visiting our website from a different browser or device.
How to Contact Us for More Information
If you have any questions or comments about our practices and policies under the CCPA, or if you need to access this policy in an alternative format due to having a disability, please email us at email@example.com, or contact us at: 866-452-4252.
We welcome your questions and comments about privacy. Please send e-mail to firstname.lastname@example.org, or contact us at:
9311 E. Via de Ventura
Scottsdale, AZ 85258